I booked a ticket for a week from now and checked the itinerary on my phone. I was confused to see a ticket listed with a date for tomorrow, assumed it was my error, and accidentally cancelled the ticket that I needed for a return flight the next day. I called customer service right away to explain the error. There was nothing they could do.
I don't think that's right. One wrong click of the mouse, and you're screwed out of your ticket. Departure was delayed until around PM. This caused us to miss a connecting flight with Frontier flight to OKC.
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At least 12 other passengers and I from watched the aircraft leave the gate even though we were assured by Frontier staff that the flight would hold for us. We then spoke to Frontier customer service and was told that the delay was "uncontrollable" due to the weather, despite the fact that had the pilot been at the airport on time we would have been able to make the connecting flight with a half hour to spare. We were offered flights to either Tulsa the following day or OKC on Tuesday, with no compensation for accommodations for the wait, or half of a refund for that portion of the flight and no assistance with further booking since this delay was deemed "uncontrollable".
The refusal to take responsibility for their own staff's inability to be at the airport on time cost my girlfriend and myself both a workday and the cost of lodgings. I can accept that there are things out of their control, but employees not coming to work on time and then refusal to take care of customers is completely on them and inexcusable. Their actions and treatment of me have lost a customer for life. I can accept unreliable service at a low frequency, but refusing to accept responsibility for their own operations or to follow through with their own customer satisfaction policies is appalling.
Furthermore they lied about the type of delay in order to prevent having to follow through with their own customer service policies. Frontier has lost all future business from me and hopefully everyone that reads this review.
This business does not deserve to have any patrons ever. Worst experience. Always delays. Uncomfortable seats. Always crowded.
Should You Join the Frontier Discount Den or Spirit $9 Fare Club
They charge for everything. Pay extra and fly Southwest. It's unreal how unreliable this airline is. I've had enough. October 12 I had the worst experience with Frontier Airlines. I flew from Minnesota to Denver. On a layover paid for my bag to be checked in.
SECTION 2: MEMBERSHIP
When I got to my Destination and that was Miami I had no luggage. I waited from 5am to pm for my bag. Me and my family was going on a 7 day cruise.
October 13 I talk to baggage. They said will have my luggage flew to the next port. No sign of luggage. Talk with them again October Said will have luggage flew to the port. No sign of my luggage. Here it is October 19 no luggage. Back from me cruise. Still no luggage, no clothes, no nothing. Will never fly frontier. The price was too good to be true, and as it turned out it was too good to be true. About two hours prior to leaving for the airport I received a text indicating that the flight from Mobile to Chicago was cancelled. I called Frontier and was advised that the next available flight out was three days later, or exactly on the date I was booked to return from Chicago.
Since it was pointless to wait I told the CSR to cancel the entire booking, and assumed that would be the end of it and Frontier would return my money Later, I received a note that they cancelled the outbound flight from Mobile but still had me booked for the return flight from Chicago. Before booking with Frontier consider if it is worth the aggravation of dealing with these people just to save a few dollars. Unless you have no alternative consider spending a few extra dollars and avoid putting up with incompetent people who have no desire to help their customers. Founded in , Frontier Airlines now launches more than flights each day to destinations throughout the U.
Today, this relatively new airline employs more than 3, aviation professionals. Get the works: Frontier Airlines offers a package price that includes services such as refund-ability, free change service, priority boarding, extra carry-on and checked bag allowance and more. Exclusive discounts on fares: Travelers who join the Frontier Airlines Discount Den get access to low-rate fares only available to members. Members can book flights for up to six people on the same subscription.
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Manage flights online: Through the Frontier website, travelers can check in, book flights, make changes and check on the status of their flights. Economy-plus options: Get the same low fares on economy-class seating but nab an extra 5 to 7 inches of legroom with stretch-seat options.
A small additional fee gives passengers that little bit of extra space. Choose your seat: Many airlines have moved away from assigned seating, but on Frontier passengers can select a seat that lets groups stay together in the air. Best for: Vacationers, holiday travelers and frequent fliers who want extra room and more control over their experience. From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer.
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Please enter a valid email address. Please check mailing preferences. Sign up. I would like to subscribe to The Points Guy newsletter and special email promotions. The Points Guy will not share or sell your email. Katie Genter is a location independent digital nomad who has traveled full-time since June Hot Tip: For EarlyReturns Elite members, seat assignment fees are waived and upgrades to Stretch Seating are free if available at the time of check-in.
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